We believe in being Frank.
That means straight-talking, honesty and doing ordinary things extraordinarily well. Turning up on time. Phone calls promptly returned. Doing the paperwork. Being polite and friendly.
And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty – such as inflating an asking price to secure an instruction – simply won’t be tolerated.
It’s not fancy. It’s just Frank.
" Martin was a huge help in assisting us to buy our home, he made the process much less stressful than it could have been, he is intelligent and straight talking, efficient and kind. We have since recommended him to friends who are selling close by. A huge recommendation. "
" Aaron was easy to communicate with and we never felt under any pressure in dealings with him. Having viewed some other properties with other agents it is our opinion that Aaron and Franklyn James are a cut above the rest in their customer service and knowledge. "
Magnus and BeckyAugust, 2015
" Tom has been very helpful in assisting us to rent a flat...He also came all the way to my current house to check some documents. "
" The team were very friendly especially Tarkan who sold our flat for the asking price within 4 weeks. Many thanks for your excellent service. My experience of selling the property through Franklyn James was pleasant and I have no complaints at all. "
" I have purchased two properties through Franklyn James. Jason and Joseph were very helpful from start to finish. I soon realised that after purchasing my first property there was more to the conveyancing process than I previously thought. "
J P GroveApril 2015
" Gary is very prompt in returning calls and emails, is always there for assistance, and will always make sure that any queries I have are dealt with quickly and efficiently. Franklyn James is a great company with great staff, and I highly recommend them because of their courteous and professional service. "
J BrewisMarch 2015