The frank landlords guide

If you haven’t used an Estate Agent before, or just need to refresh your memory on what happens next, this is where we provide a brief guide to each process. Whether you plan to sell, buy, let or rent, these guides should make the task a little easier. Print out and tick off the stages as you go.

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How it all works

Valuation

Arrange for Franklyn James to provide a rental valuation of your property. Decide which level of service would best suit you; let only, rent collection or full management. For further information on valuations provided by Franklyn James, please see our Valuations section. For further information on property management, please see our Property management section. Sign the agency terms and conditions and provide ID and proof of ownership of the property (copy of TR1 title form).

Viewings

Have a bit of a clean and tidy up in preparation for photos and viewings. On instruction, Franklyn James will arrange free photography and can assist with the arrangement of an Energy Performance Certificate and gas safety certificate where required. Provide the agent with a set of keys if you can. Try to make it as easy as possible for viewings to be carried out. Often the best price is achieved while a property is still new to the market and viewers are worried they might lose out to someone else.

Offer

Accept an offer which is realistic and which is in the region of what was discussed at the initial valuation. Get confirmation in writing of the proposed rental amount, tenancy start date and any additional requirements regarding furniture. Once you have accepted an offer, sign the terms of offer and take the property off the market.

 

Contract

When satisfactory references have been received, the Assured Shorthold Tenancy Agreement (contract) will be drawn up and both you and the tenant will be asked to sign. Read the ASTA carefully and question, in writing, any dates, amounts or clauses which are different from what you expected.

Preparation for new tenancy

Arrange for a check-in report and a detailed inventory to be drawn up. The Franklyn James property management team are able to arrange for an independent inventory company to undertake this on your behalf. Take meter readings at the property if this has not been done as part of the check-in. Drop off a full set of keys to the estate agency and if you will be managing the property yourself, ensure that the new tenants have your contact details for any early queries.

All information provided correct at time of publication.

Key steps

  • Arrange valuations & choose an estate agent
  • Sign agency terms & provide ID
  • Prepare property for photos & viewings
  • Accept appropriate offer
  • Read contract, sign & return
  • Arrange check-in & inventory
  • Drop off keys to estate agent

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DocklandsDocklands

" We used Franklyn James to purchase our flat. Stephanie was very helpful and polite throughout the process and always made herself available for additional viewings and always answered our queries in a timely manner. Thanks to the frequent communication, the negotiation process went very smoothly. "

SaraJune, 2017

LimehouseLimehouse

" Tristan and Lee on the letting side were brilliant. Knowledgeable, responsive and going above and beyond what I expected to get my property listed and let in a rapid timeframe, for the asking price.

I have confidence in the on-going management of my property under the direction of Gary given my experience with the firm so far. "

Nick DeakinMay, 2017

BlackheathBlackheath

" Highly professional, excellent communication throughout the whole process of selling my property and have no hesitation in recommending the services of Franklyn James. "

RachelFebruary, 2017

DocklandsDocklands

" Nicholas has been very passionate and professional all the time and I can't thank him enough for everything he's done for me. With friendly manner, he rang me first a couple of times wanting to show me properties which isn't even on the market yet that I'd be interested which I really appreciated. He knows exactly what he's doing and I can tell he thoroughly enjoys his job. Don't hesitate to contact him if you're looking for a property to rent in E14, you'll get everything you deserve. "

JooJuly, 2017

BlackheathBlackheath

" I placed my flat for sale with Franklyn James, in a difficult market - and from the beginning the staff were friendly, professional , knowledgeable and beyond helpful. Before I had even signed up with them, Philip Dockerill helped me find tradesmen to do some repairs to the flat, and he was unfailingly good natured and adaptable when my timings for the valuation visit went awry. Sophia and Stephanie were patient and supportive throughout. This is a rare thing – an estate agency with integrity! I would absolutely trust them to put a client's interests first – which is not the case with other agents I have encountered! I can't thank them all enough. "

A.KMarch, 2017

BlackheathBlackheath

" We are very grateful for service provided by Mark and Phil from Blackheath office. With our property being unusually large for the area, it was a challenging task to rent it out, but Franklyn James found us tenants in less than 2 months (and that was over Christmas!) Mark was also very patient and reasonable in negotiating the details of the financial let-only arrangement. "

Dr Sasha MitrofanovJune, 2017

Property managementProperty management

" I rented a flat from Gary and his team at Franklin James for over seven years. From the initial viewing to the final closing they always acted in a highly professional manner. Maintenance issues, such as a broken appliance, were handled quickly and efficiently. They were always pleasant to deal with and I have no hesitation in recommending them. "

Peter DJuly, 2017

BlackheathBlackheath

" Kate from Franklyn James was excellent to work with. This being our first home, she supported us throughout the process and kept us updated regularly. I would wholeheartedly recommend Kate & Franklyn James, friendly, caring, considerate and professional. "

The FédiasJune, 2017

BlackheathBlackheath

" Franklyn James was both my letting agent and estate agent when I decided to sell the flat. Mark Kimber and Philip Dockerill have provided absolutely outstanding services to me, I can honestly say there is no better agent than Franklyn James in London! Mark found a buyer for my property sale really quickly and helped chase all relevant parties throughout the whole process. I have now successfully exchanged contracts and could not have done it without his hard work. If I ever purchase or sell property again in the future, I would not hesitate to go for Franklyn James. Thank you Mark and Phil! "

Ms GuoMay, 2017

DocklandsDocklands

" Great service. Antony managed to find very good tenants in a couple of days for my flat. I highly recommend this business as the different agents I dealt with were very professional. "

Z.LJanuary, 2017