Hygiene methods & PPE
- Increased frequency of office cleaning.
- All touchpoints are disinfected on regular basis throughout each day and after each client’s visit to the office.
- Hand washing facilities with soap and water are available for our employees and hand sanitising gel for visitors.
- Employees are reminded to wash their hands for 20 seconds with water and soap and the importance of proper drying with disposable towels.
- Employees are reminded to catch coughs and sneezes in tissues – follow Catch it, Bin it, Kill it and to avoid touching face, eyes, nose or mouth with unclean hands.
- Face coverings is to be worn when conducting valuations, viewings, property visits and all other business conducted outside the office.
- Gloves are to be worn when conducting valuations, viewings, property visits and all other business conducted outside the office.
- All employees have been trained on the safe use of PPE to ensure protection against Covid-19
Office environment
- All staff members are required to work from one office only and moves between offices are not allowed.
- Locked door policy with visitors allowed in on appointment basis only.
- Visitors book to be completed for each visitor to the office to assist with Track and Trace requirements.
- Strict social distancing measures are in place reducing the number of persons in any work area to comply with the 2-metre (6.5 foot) gap recommended by the Public Health Agency.
- Reduced number of staff on site and home working to ensure social distancing is observed at the offices.
- Visible signage relating to Covid-19 protocols.
- All staff members required to wear face coverings and gloves when conducting business away from the office and when meeting with clients in the office.
- Waste bins for disposal of used face masks and gloves in the office.
- Staff are encouraged to report any problems and health issues as soon as possible.
- Rigorous checks will be carried out by line managers to ensure that the necessary procedures are being followed.
3. Viewings, valuations and property visits
- Agents, surveyors, inventory clerks and contractors will be permitted to visit a property for a market appraisal, photography, inspections or maintenance work purposes providing strict guidelines are adhered to.
- All prospective buyers and tenants will be encouraged to virtually view properties.
- Before going ahead with any physical viewings or office visits, we will ask whether any member of the applicant’s or current resident’s household has symptoms of Covid-19 or is self-isolating.
- No block viewings will be carried out.
- Minimum 15 minutes will be left between any viewings.
- Maximum 2 applicants will be allowed to view a property during an appointment.
- Physical viewings should be carried out only when the applicants show serious interest in the property.
- In the event that the property is occupied, the current residents will be asked to vacate the property for the duration of the viewing.
- Before entering a property, internal doors and surfaces will be disinfected using cleansing surface wipes.
- Immediately after leaving the property all parties attending the viewing should wash their hands with soap and water or disinfect with hand sanitiser.
