Our cookies policy

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic, or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

If you wish to change your Cookie settings you can do this from the ‘Tools’ menu in your browser (usually under security settings). By doing so you may impede your usage of this and other websites.

Cookies used on this website

We only use two types of Cookie on this website which are: ‘Session’ & ‘Persistent’

Session cookies

Session cookies last only for the duration of your visit and are deleted when you close your browser. These facilitate various tasks such as allowing a website to identify that a user of a particular device is navigating from page to page, supporting website security or basic functionality.

Persistent cookies

Persistent cookies last after you have closed your browser and allow a website to remember your actions and preferences for when you next return. Sometimes persistent cookies are used by websites to provide targeted advertising based upon the browsing history of the device, but not on this website!

Please visit Wikipedia

http://en.wikipedia.org/wiki/HTTP_cookie if you wish to learn about the other ‘types’ of cookie.

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Our privacy policy

We take privacy and confidentiality seriously. We therefore comply with the principles of the United Kingdom Data Protection Act 1998. This act states that personal data will be:

  • fairly and lawfully processed
  • processed for limited purposes
  • adequate, relevant and not excessive
  • accurate
  • not kept longer than necessary
  • processed in accordance with the data subject’s rights
  • secure
  • not transferred to countries without adequate protection

If you register your details on our website this information will be securely held and correspondence we believe to be of interest will be sent out to you, usually by post or email. If you do not wish to receive this correspondence please let us know and you will be immediately removed from our mailing list.

PLEASE NOTE: No data transmission over the internet can be guaranteed to be 100% secure, as such we will strive to protect your personal information but cannot ensure the security of any information you transmit to us and you do so at your own risk.

We do not disclose any of your personal details to third parties.

If you have any concerns regarding your personal information held by our company please contact us.

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Our terms & conditions

All content and design of this website is protected by copyright, trademarks and other intellectual property rights and is the property of Franklyn James or issued under license from third party copyright owners.

You may print or download such material in electronic form on your local hard drive for your personal and non-commercial use. You may not alter or otherwise make any changes to any material that you print or download including, without limitation, removing any copyright or proprietary notices. All other uses are prohibited including, without limitation, distributing, reproducing, modifying, copying or using for commercial purposes any of the materials or contents of this site. The license to copy also does not permit incorporation of the content or any part of the website in any other work or publication in any form whatsoever.

Our landlords fees

If you have any questions about landlords fees call one of our offices today

Docklands020 7005 6080
Limehouse020 7791 1777
Blackheath020 3370 2222

Fees to: Landlords
Level of service offered:

Let only: 12% of rent (inc VAT)


  • Agree the market rent and find a tenant in accordance with the landlord’s guidelines
  • Provide guidance on compliance with statutory provisions and letting consents
  • Full range of marketing including erecting board outside property in accordance with Town and Country Planning Act 1990
  • Carry out accompanied viewings
  • Negotiating offers with prospective tenants
  • Carry out independent referencing of tenants to ensure suitability of applicants
  • Production of the tenancy paperwork and progression of the application to the point of the tenant moving in
  • Collect and remit initial month’s rent received and security deposit
  • Collect additional rent if required to cover balance of fees
  • Provide tenant with method of payment
  • Deduct any pre-tenancy invoices
  • Advise on non-resident tax status and make any HMRC deduction and provide tenant with the NRL8 (where relevant)
  • This service is subject to a minimum fee of £1200.00 (inc VAT)


Rent collection: 14.4% of rent (inc VAT)


  • All points listed in Let only service plus
  • Collect and remit the monthly rent received
  • Deduct commission and other expenses as required by landlord
  • Pursue non-payment of rent and provide advice on rent arrears actions
  • This service is subject to a minimum fee of £1200.00 (inc VAT)


Fully managed: 18% of rent (inc VAT)


  • All points listed in Let only and rent collection service plus
  • Advise all relevant utility providers of tenant changes
  • Undertake one midterm inspection visit per tenancy and notify the landlord of the outcome
  • Arrange routine repairs and instruct approved contractors with landlord’s approval
  • Hold keys throughout the tenancy term
  • Provide point of contact for both landlord and tenant
  • Register security deposit on landlord’s behalf and provide both parties with registration certificate
  • This service is subject to a minimum fee of £1200.00 (inc VAT)


Additional non-optional fees and charges (irrespective of level of service):

Set-up fee (landlord’s share): £120.00 (inc VAT)
Preparing the tenancy agreement, explaining terms of agreement to tenant and landlord and arranging signatures of both parties.

Inventory and check-in inspection fees: (all charges are inclusive of VAT)

Upon the landlord’s request we can arrange a full inventory and check-in of the property and its contents which will be carried out by an independent inventory company at the below cost.

No of bedrooms:         Inventory:      Check-in:

Studio                           £170.00         £90.00

1 bedroom                    £180.00        £100.00

2 bedrooms                  £190.00        £110.00

3 bedrooms                  £205.00        £125.00

4 bedrooms +              £220.00        £140.00

Deposit registration fee: £90.00 (inc VAT)
This fee is not applicable for properties under the full management service.

Gas safety inspection:

  • £90.00 (inc VAT) for one appliance
  • £30.00 (inc VAT) per additional appliance

EPC certificate: £90.00 (inc VAT)
To arrange an Energy Performance Certificate on behalf of the landlord

Additional property visits: £90.00 (inc VAT) per hour
To attend for specific requests such as neighbour disputes, additional visits are required to monitor the tenancy, or any maintenance-linked visit.

Insurance claims: 12% (inc VAT)

This fee is charged where Franklyn James are required to arrange works in relation to an insurance claim. Franklyn James will obtain competitive quotes, inspect the works upon completion and provide a written report to the landlord. The fee is calculated as a percentage of the gross cost of the works instructed and is charged upon completion of the works.

Serving notice: £90.00 (inc VAT)

Where we are required to serve the appropriate notice at the end of a fixed term tenancy or to terminate a periodic tenancy, we will do so subject to receipt of sufficient notice (10 weeks) and payment of the appropriate fee.

Application for property licenses: £90.00 (inc VAT)

Where we are requested to complete and submit a property license application on behalf of the landlord the above fee will be applicable.

Renewal fee (landlord’s share)
*Various, please see notes

Contract negotiation, amending and updating terms and arranging a further tenancy and agreement.

*Notes – Renewal fees are calculated with a 1.2% (inc VAT) reduction from the original fee charged for the first term of the tenancy, subject to a minimum twelve month period. As an example, if you have an agreement for full management, your fee for this service would have totalled 18% (inc VAT), your renewal fee payment for the second term would reduce to 16.8% (inc VAT). This reduction will take effect upon each renewal of the tenancy (subject to the passing of a twelve month period) to a minimum fee of 9.6% (inc VAT) for full management, 8.4% (inc VAT) for rent collection and 6% (inc VAT) for let only.

Check-out fee (landlord’s share): £150.00 (inc VAT)

  • Agree with tenant check-out date and time of appointment
  • Instruct inventory provider to attend
  • Negotiate with landlord and tenant any disbursement of the security deposit
  • Return deposit as agreed with landlord and tenant to relevant parties
  • Remit any disputed amount to Scheme for final adjudication
  • Unprotect security deposit
  • Instruct contractors, obtain quotes, organise repairs/replacement/cost of any broken or missing items
  • Court attendance: £72.00 (inc VAT) per hour

Cancellations: £220.00 (inc VAT)
Fee is payable to include Credit Reference Fee should the Landlord withdraw from the agreed tenancy (prior to commencement) once the offer letter has been signed by both parties.

Tax remittance: £220.00 (inc VAT) per annum
Where a landlord resides overseas and does not hold a valid exemption from HM Revenue & Customs, we will, as per our legal obligations, deduct tax from the rental income to be remitted to HM Revenue & Customs on a quarterly basis and the above charge will be payable.

Land Registry search fee: £5.00 (inc VAT)
To carry out Land Registry search for landlords who are unable to provide a copy of TR1 form confirming ownership of the property.

If you have any questions on our fees, please ask a member of staff.


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Our tenants fees

If you have any questions about our tenants fees please call one of our offices

Docklands020 7005 6080
Limehouse020 7791 1777
Blackheath020 3370 2222

Fees to: Tenants

Prior to move in:

Set-up fee (tenant’s share): £340.00 (inc VAT) for a single tenant

Referencing of a tenant – identity, immigration and visa confirmation, financial credit checks, obtaining references from current or previous employers/landlords and any other relevant information to assess affordability, plus contract negotiation (amending and agreeing terms) and arranging the tenancy and agreement.

Additional tenant fee: £60.00 (inc VAT) per tenant
Processing the application, associated paperwork and referencing.

Guarantor fee (where required): £60.00 (inc VAT) per guarantor

Covers credit referencing and preparing a Deed of Guarantee as part of the Tenancy Agreement.


During the period of the tenancy:

Amendment fee: £160.00 (inc VAT)
Contract negotiation, amending terms and updating your tenancy agreement during the period of the tenancy.

Renewal fee (tenant’s share): £90.00 (inc VAT)
Contract negotiation, amending and updating terms and arranging a further tenancy and agreement.


At the end of the tenancy:

Check-out fee: £150.00 (inc VAT)
Attending the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit.

Future landlord reference fee: £36.00 (inc VAT) per reference request.
Collating information and preparing a reference for a future landlord or letting agent.


Other fees and charges:

Late rent payment: £120.00 (inc VAT) per tenant

Interest on late rent payment payable to landlord: ranges between 4% and 8% above Bank of England Base Rate from date due, depending on tenancy agreement.

If you have any questions on our fees, please ask a member of staff

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