The frank tenants guide

If you haven’t used an Estate Agent before, or just need to refresh your memory on what happens next, this is where we provide a brief guide to each process. Whether you plan to sell, buy, let or rent, these guides should make the task a little easier. Print out and tick off the stages as you go.

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How it all works

Budget

Calculate what you can afford to pay per week on rent, not forgetting that you will also have to pay a deposit, which will be registered with an independent body until the end of the tenancy, and there will be other associated costs. A Franklyn James rental negotiator can run through with you exactly what you will need to pay for at the beginning of a tenancy.

Check that your budget is adequate for the sort of property you want in your chosen area.

Viewings

Make sure your requirements regarding the property, parking, furniture and start date are clear when you start viewing available properties. Don’t stray too far from your maximum budget. When you find a suitable property, check out the background information before making an offer. Ask to see the exact parking space, get the council tax band and availability date in writing first.

Offer

Firstly, pay a holding deposit to demonstrate that you are serious. Then make a reasonable offer based on what similar properties are renting for, or what the landlord is currently receiving for the property. Suggest your preferred tenancy start date. Once the offer is accepted, the property will be removed from the market whilst referencing is carried out. Complete forms promptly to enable referencing to take place.

 

Referencing

An independent referencing agency will obtain references from your employer and a previous landlord where possible. Whilst this is taking place, get the balance of funds ready for transfer.

Contract

When satisfactory references have been received, the Assured Shorthold Tenancy Agreement (contract) will be drawn up and both you and the landlord will be asked to sign. Read the ASTA carefully and question, in writing, any dates, amounts or clauses which are different from what you expected. Find out which utility companies you will have to contact at the start of the tenancy.

Start of new tenancy

Pay the balance of funds, including any fees, in plenty of time so that it has cleared before you collect the keys from the estate agency. Contact relevant utility companies and the local council regarding new council tax liability and consider taking out contents insurance. When you receive a copy of the check-in report and inventory, read these immediately and compare them with what you see in the property. Raise any inconsistencies within five working days of receipt of the report, as any areas or items which are damaged or missing at the end of the tenancy may well be charged to you.

All information provided correct at time of publication.

Key steps

  • Determine weekly rental budget
  • Contact estate agent with requirements
  • View properties & pay holding deposit
  • Make offer & complete forms
  • Referencing is carried out
  • Get balance of funds ready
  • Read contract, sign & return
  • Pay balance & collect keys

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LimehouseLimehouse

" I would like to express a note of thanks for Lee Alter. I am very pleased with all the work he has done. I highly recommend working with Lee, as he always answers emails on time, offers the best possible solutions, very kind and lovely person (which is very important quality for the time of job he does), knows well what is going on the market, very professional and has advanced knowledge in the time of work he does. Many thanks! "

Natalia KalenovaJuly, 2017

BlackheathBlackheath

" Mark was very helpful and prompt with helping me on renting a flat.
He was very proactive and performed a very professional liasion between myself and the landlord.
The process was very straight forward, professional and hassle free. "

DealdiggerAugust, 2017

LimehouseLimehouse

" David is just fantastic, very proactive and responsive. We took a bit of time deciding on the property and asked to see it several times. David was always very accomodating and happy to schedule the viewings for us at the most suitable time. During the buying process everything was just perfect. We never had to chase. We both highly reccommend David and will use his help again. "

AlonaOctober, 2017

BlackheathBlackheath

" I have been completely thrilled with the service that Mark has provided.
He handled all negotiations with such professionalism and was able to secure a fantastic price in a very uneasy market.
Mark's ability to read people meant that all appropriate leads were followed up and he didn't waste time where it was clear people were not interested. Once the offer was in Mark continued to work tirelessly to ensure both parties were moving forward and remained positive and friendly throughout. I would certainly not hesitate to recommend Mark Kimber to anyone who needs to sell a property. "

J JibbAugust, 2017

DocklandsDocklands

" Nicholas has been very passionate and professional all the time and I can't thank him enough for everything he's done for me. With friendly manner, he rang me first a couple of times wanting to show me properties which isn't even on the market yet that I'd be interested which I really appreciated. He knows exactly what he's doing and I can tell he thoroughly enjoys his job. Don't hesitate to contact him if you're looking for a property to rent in E14, you'll get everything you deserve. "

JooJuly, 2017

LimehouseLimehouse

" Friendly and professional team at Limehouse. Lee, Tristan and Gary Provided information promptly and addressed any queries swiftly. Would recommend. "

D JohnsonOctober, 2017

DocklandsDocklands

" Stephanie helped us on our house purchase. During the course of purchase, she was very helpful, professional. She was always available to assist and answer my queries or queries. We are very happy to have her as our agent, and I would definitely recommend this agent. "

URSOctober, 2017

BlackheathBlackheath

" Mark is fantastic estate agent and negotiator. From the moment the property went on the market he provided excellent service. Mark's ability to read people and the market meant he was able to get the right people in to view the property and achieve some amazing offers in a difficult climate.

He is very responsive and very easy to contact. He is easy to talk to and listens to what you are looking for.

As a property investor I often work with estate agents to buy and sell property and without doubt Mark is the most skilled and professional agent I have worked with.

If you need to sell a property go to Mark! "

Sofia ThomasNovember, 2017

DocklandsDocklands

" Service of a lifetime ;-) I was amazed to find out that service of this top level still exists. Professional, helpful, caring, service minded and extremely effective -I felt like I had a helping soldier by my side around the clock until everything was taken care of. I have never done a review in my life, but this one I just couldn't turn my back to. Thumps up! I can strongly recommend Stephanie Dang she is just amazing. "

Sharaz AzizAugust, 2017

Property managementProperty management

" Great service and Gary is always quick to respond to any queries or questions. I'd recommend him to help you with any rentals. "

VickyOctober, 2017