The frank tenants guide

If you haven’t used an Estate Agent before, or just need to refresh your memory on what happens next, this is where we provide a brief guide to each process. Whether you plan to sell, buy, let or rent, these guides should make the task a little easier. Print out and tick off the stages as you go.

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How it all works

Budget

Calculate what you can afford to pay per week on rent, not forgetting that you will also have to pay a deposit, which will be registered with an independent body until the end of the tenancy, and there will be other associated costs. A Franklyn James rental negotiator can run through with you exactly what you will need to pay for at the beginning of a tenancy.

Check that your budget is adequate for the sort of property you want in your chosen area.

Viewings

Make sure your requirements regarding the property, parking, furniture and start date are clear when you start viewing available properties. Don’t stray too far from your maximum budget. When you find a suitable property, check out the background information before making an offer. Ask to see the exact parking space, get the council tax band and availability date in writing first.

Offer

Firstly, pay a holding deposit to demonstrate that you are serious. Then make a reasonable offer based on what similar properties are renting for, or what the landlord is currently receiving for the property. Suggest your preferred tenancy start date. Once the offer is accepted, the property will be removed from the market whilst referencing is carried out. Complete forms promptly to enable referencing to take place.

 

Referencing

An independent referencing agency will obtain references from your employer and a previous landlord where possible. Whilst this is taking place, get the balance of funds ready for transfer.

Contract

When satisfactory references have been received, the Assured Shorthold Tenancy Agreement (contract) will be drawn up and both you and the landlord will be asked to sign. Read the ASTA carefully and question, in writing, any dates, amounts or clauses which are different from what you expected. Find out which utility companies you will have to contact at the start of the tenancy.

Start of new tenancy

Pay the balance of funds in plenty of time so that it has cleared before you collect the keys from the estate agency. Contact relevant utility companies and the local council regarding new council tax liability and consider taking out contents insurance. When you receive a copy of the check-in report and inventory, read these immediately and compare them with what you see in the property. Raise any inconsistencies within five working days of receipt of the report, as any areas or items which are damaged or missing at the end of the tenancy may well be charged to you.

All information provided correct at time of publication.

Key steps

  • Determine weekly rental budget
  • Contact estate agent with requirements
  • View properties & pay holding deposit
  • Make offer & complete forms
  • Referencing is carried out
  • Get balance of funds ready
  • Read contract, sign & return
  • Pay balance & collect keys

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" Mark is fantastic estate agent and negotiator. From the moment the property went on the market he provided excellent service. Mark's ability to read people and the market meant he was able to get the right people in to view the property and achieve some amazing offers in a difficult climate.

He is very responsive and very easy to contact. He is easy to talk to and listens to what you are looking for.

As a property investor I often work with estate agents to buy and sell property and without doubt Mark is the most skilled and professional agent I have worked with.

If you need to sell a property go to Mark! "

Sofia ThomasNovember, 2017

DocklandsDocklands

" Nicholas is very professional and friendly. I would recommend to anyone looking for a new place. Great positive attitude, flexibility, and responsiveness. Strongly recommend! "

JaneOctober, 2017

Property managementProperty management

" I rented a flat from Gary and his team at Franklin James for over seven years. From the initial viewing to the final closing they always acted in a highly professional manner. Maintenance issues, such as a broken appliance, were handled quickly and efficiently. They were always pleasant to deal with and I have no hesitation in recommending them. "

Peter DJuly, 2017

LimehouseLimehouse

" Tristan was awesome. He understood our needs quickly and showed us four properties - all of which we were very happy with. Once, we had chosen a place, Tristan completed the discussions with the landlord over the weekend so that we could quickly go ahead with the next steps in the process. Overall, we had a great experience with Tristan and Franklyn James and would recommend him strongly! "

VijayJanuary, 2018

LimehouseLimehouse

" Lee is really professional with quick response from beginning to the end and frequently provides advice wholeheartedly. I appreciate his assistance and the renting experience with his assistance is impressive and unforgettable. "

LSeptember, 2017

DocklandsDocklands

" Nicholas has been effective and very helpful in helping me and my friend find an apartment. So far everything is going great! "

LaurenApril, 2018

LimehouseLimehouse

" Recently sold our flat through Frankly James. Had a very positive experience and found them to be exceptionally professional throughout.

We had four different agents give us valuations - which differed hugely between high and low. Antony provided our valuation on behalf of Franklyn James and impressed not just with accuracy and justification of his assessment but also with the amount of homework he'd done - including pulling out the previous particulars from when we bought it, something which the agency which actually sold it to us had not.

After a further discussion we agreed on a price at which we would market and a level which we were aiming for. Throughout the process we were kept well informed of viewings and given good feedback. It didn't take long to get an offer which we were happy to accept though, as were agreed within two weeks.

David and Antony did a good job of nudging the sale along as the lawyers were doing their work and ensuring any sticking points got dealt with promptly, meaning we exchanged a mere 6 weeks after the offer was accepted - pretty quick for a leasehold property.

Would definitely recommend them to anyone looking to sell in the area. "

Rob McLeodNovember, 2017

LimehouseLimehouse

" It has been a complete pleasure renting our property from Franklyn James and Dovile. Dovile is always quick to reply to any queries we have and is extremely helpful. She is very open and honest so provides all the information you need to know about a property. The whole experience of renting was stress free with her help. "

EmilyMay, 2018

" We are very grateful for service provided by Mark and Phil from Blackheath office. With our property being unusually large for the area, it was a challenging task to rent it out, but Franklyn James found us tenants in less than 2 months (and that was over Christmas!) Mark was also very patient and reasonable in negotiating the details of the financial let-only arrangement. "

Dr Sasha MitrofanovJune, 2017

DocklandsDocklands

" Nicholas has been very professional and friendly. A big thank you for him for answering all my inquiries promptly and even - after a few last minute changes - sacrificing his Sunday morning and driving over to give me the keys to my new flat. Fantastic service, I would recommend him to anyone looking for a new place. "

Captain DashenkaFebruary, 2018