The frank landlords guide

If you haven’t used an Estate Agent before, or just need to refresh your memory on what happens next, this is where we provide a brief guide to each process. Whether you plan to sell, buy, let or rent, these guides should make the task a little easier. Print out and tick off the stages as you go.

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How it all works

Valuation

Arrange for Franklyn James to provide a rental valuation of your property. Decide which level of service would best suit you; let only, rent collection or full management. For further information on valuations provided by Franklyn James, please see our Valuations section. For further information on property management, please see our Property management section. Sign the agency terms and conditions and provide ID and proof of ownership of the property (copy of TR1 title form).

Viewings

Have a bit of a clean and tidy up in preparation for photos and viewings. On instruction, Franklyn James will arrange free photography and can assist with the arrangement of an Energy Performance Certificate and gas safety certificate where required. Provide the agent with a set of keys if you can. Try to make it as easy as possible for viewings to be carried out. Often the best price is achieved while a property is still new to the market and viewers are worried they might lose out to someone else.

Offer

Accept an offer which is realistic and which is in the region of what was discussed at the initial valuation. Get confirmation in writing of the proposed rental amount, tenancy start date and any additional requirements regarding furniture. Once you have accepted an offer, sign the terms of offer and take the property off the market.

 

Contract

When satisfactory references have been received, the Assured Shorthold Tenancy Agreement (contract) will be drawn up and both you and the tenant will be asked to sign. Read the ASTA carefully and question, in writing, any dates, amounts or clauses which are different from what you expected.

Preparation for new tenancy

Arrange for a check-in report and a detailed inventory to be drawn up. The Franklyn James property management team are able to arrange for an independent inventory company to undertake this on your behalf. Take meter readings at the property if this has not been done as part of the check-in. Drop off a full set of keys to the estate agency and if you will be managing the property yourself, ensure that the new tenants have your contact details for any early queries.

All information provided correct at time of publication.

Key steps

  • Arrange valuations & choose an estate agent
  • Sign agency terms & provide ID
  • Prepare property for photos & viewings
  • Accept appropriate offer
  • Read contract, sign & return
  • Arrange check-in & inventory
  • Drop off keys to estate agent

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DocklandsDocklands

" Antony was friendly, helpful and efficient. I couldn't fault the service we received and would happily recommend him to other prospective tenants. "

AMApril, 2018

BlackheathBlackheath

" After providing Mark a brief criteria over the phone he scheduled viewings for that afternoon and even stayed late for me to attend after finishing work.

Mark had listened attentively and clearly knew his market as all properties I viewed had potential and I made an offer for one on the spot The apartment had just come on the market that afternoon, Mark provided great advice on how to act and worked incredibly quickly to secure the property before i'd even had breakfast the next morning.

Having been in the property a couple months' Marks remained in touch and checked that everything is going okay which highlights his personable approach.

I'd highly recommend Mark to anyone looking for honest and helpful advice in their next search. "

Jack A'BearApril, 2018

DocklandsDocklands

" Antony is very kind and friendly to solve the issues we faced during the property renting. With his help, we rented a satisfactory flat and everything goes well. Thanks to Antony. "

WenApril, 2018

BlackheathBlackheath

" Phil and Mark did a good job of selling my flat in difficult market conditions. I spent some time researching estate agents in the Greenwich area and interviewed half a dozen different agents before deciding who to go with. Franklyn James stood out because of their straight-talking honest approach, good value, and flexibility.

They managed to sell my flat within 6 weeks in tepid market conditions. We initially put the flat on the market for offers in excess of £375k, but interest was disappointingly low - we received less than a handful of enquiries in the first 4 weeks. Mark advised dropping the price a little to spark more interest - a strategy which ultimately worked well. With a couple more potential buyers through the door, Mark managed to find a very keen buyer in the final days of FJ's contract. After some negotiation, we agreed an eventual sale price of £366.5k - a figure I was happy with.

Phil and Mark and the rest of the team at Franklyn James were also very good at following up throughout the rest of the process and showed great flexibility in getting the final sale over the line when dealing with difficult demands from the buyers and delays from their solicitors.

If you're looking for a no nonsense, straight talking team of estate agents, who charge reasonable fees and are always on hand to help, then I'd recommend Franklyn James. "

TSmithAugust, 2017

LimehouseLimehouse

" Great service, kind and fast responder. Glad to have done businesses with him! He helped us going beyond his duties. "

LuisDecember, 2017

LimehouseLimehouse

" Friendly and professional team at Limehouse. Lee, Tristan and Gary Provided information promptly and addressed any queries swiftly. Would recommend. "

D JohnsonOctober, 2017

LimehouseLimehouse

" We previously had our property with another agent for some time, and failed to find the right tennants. We moved to Franklyn James and Dovile immediately had viewings happening, she gave us great (timely) feedback and within a couple of weeks we had tenants moving in. This is our first time renting out a property so Dovile was able to help and advise on what needed to happen and when. Dovile was excellent from start to finish and working with Franklyn James has been very easy indeed. I would definitely recommend them, and especially Dovile. "

MikeApril, 2018

DocklandsDocklands

" Nicholas has been effective and very helpful in helping me and my friend find an apartment. So far everything is going great! "

LaurenApril, 2018

DocklandsDocklands

" On the night of the viewing i was unable to locate the property due to my GPS playing up. However Nicholas located me, arranged a meeting point and drove me to the apartment! Nicholas was friendly and professional. Certainly recommend to others. "

KSApril, 2018

LimehouseLimehouse

" In one word "Perfection". Dovile's services were second to none.
From day one she was happy to help with any query of ours. She was literally always there throughout the whole renting process. Not only did she contributed for the whole process to run as smooth as possible but also she always had a smile on her face which is vital for customer satisfaction.

Cheers Dovile!!! "

George/EleniApril, 2018