The frank landlords guide

If you haven’t used an Estate Agent before, or just need to refresh your memory on what happens next, this is where we provide a brief guide to each process. Whether you plan to sell, buy, let or rent, these guides should make the task a little easier. Print out and tick off the stages as you go.

Ask us any questions via email

How it all works

Valuation

Arrange for Franklyn James to provide a rental valuation of your property. Decide which level of service would best suit you; let only, rent collection or full management. For further information on valuations provided by Franklyn James, please see our Valuations section. For further information on property management, please see our Property management section. Sign the agency terms and conditions and provide ID and proof of ownership of the property (copy of TR1 title form).

Viewings

Have a bit of a clean and tidy up in preparation for photos and viewings. On instruction, Franklyn James will arrange free photography and can assist with the arrangement of an Energy Performance Certificate and gas safety certificate where required. Provide the agent with a set of keys if you can. Try to make it as easy as possible for viewings to be carried out. Often the best price is achieved while a property is still new to the market and viewers are worried they might lose out to someone else.

Offer

Accept an offer which is realistic and which is in the region of what was discussed at the initial valuation. Get confirmation in writing of the proposed rental amount, tenancy start date and any additional requirements regarding furniture. Once you have accepted an offer, sign the terms of offer and take the property off the market.

 

Contract

When satisfactory references have been received, the Assured Shorthold Tenancy Agreement (contract) will be drawn up and both you and the tenant will be asked to sign. Read the ASTA carefully and question, in writing, any dates, amounts or clauses which are different from what you expected.

Preparation for new tenancy

Arrange for a check-in report and a detailed inventory to be drawn up. The Franklyn James property management team are able to arrange for an independent inventory company to undertake this on your behalf. Take meter readings at the property if this has not been done as part of the check-in. Drop off a full set of keys to the estate agency and if you will be managing the property yourself, ensure that the new tenants have your contact details for any early queries.

All information provided correct at time of publication.

Key steps

  • Arrange valuations & choose an estate agent
  • Sign agency terms & provide ID
  • Prepare property for photos & viewings
  • Accept appropriate offer
  • Read contract, sign & return
  • Arrange check-in & inventory
  • Drop off keys to estate agent

View properties on map >

View on map

Schools
Bars
Transport

Hospitals
Restaurants
Shops

" Mark did a great job of arranging our viewing, showing us the property and answering all of our follow-up questions. Mark was very quick to respond to email, which was greatly appreciated. "

JoshApril, 2018

DocklandsDocklands

" It was a first purchase in UK. Stephanie was always available to assist and answer our queries. The process took longer than expected but was smooth and this was helped along by Stephanie. I would recommend Stephanie and this agency from my experience. "

Carole & FloNovember, 2017

LimehouseLimehouse

" Dovile had immediately understood our expectations.
We found our perfect flat after 2 visits in the same day.
Very professional but also friendly, we highly recommend Dovile. "

Audrey and SeanJanuary, 2018

LimehouseLimehouse

" We had an amazing experience with Franklyn James, and especially with Tristan and Gary, who supported us from the flat searching to the handover of the keys to our new flat.
Tristan was amazingly helpful with us, we had tons of questions about our prospective flat and he patiently answered all of our queries. He also followed our referencing process closely, so that this went through as quickly as possible. We couldn't have had a better experience!
Gary helped us through the signing of the contract and handover of the keys and we couldn't be more satisfied with the service we received.
We would definitely recommend Franklyn James to all prospective tenants, they are a extremely helpful, professional, caring and super efficient. "

LIndaSeptember, 2017

DocklandsDocklands

" The team at Franklyn James have been responsive and helpful throughout my letting process. The procedure from marketing to agreeing the letting was stress free and required minimal involvement from me as the landlord. "

R WalkerOctober, 2017

DocklandsDocklands

" Nicholas is very professional and friendly. I would recommend to anyone looking for a new place. Great positive attitude, flexibility, and responsiveness. Strongly recommend! "

JaneOctober, 2017

" Mark was an extremely helpful in the buying of our first property. Friendly, informative, always available and quickly responsive to help us through the process every step of the way. I would thoroughly recommend his services as an estate agent. Thanks Mark! "

William BatemanNovember, 2017

DocklandsDocklands

" He was always available, kind and professional! I will suggest the agent, Nicholas he did a great job for us! "

MarcelloMay, 2018

" Mark and his colleagues are excellent. My husband and I bought our property through Mark and he helped us find the tenants within a week! We have dealt with different estate agencies previously, and I have to say Frankly James are the best! They proactively understand our exact needs and execute the plan effectively. We highly recommend to anyone!! "

SheilaAugust, 2017

" I have been completely thrilled with the service that Mark has provided.
He handled all negotiations with such professionalism and was able to secure a fantastic price in a very uneasy market.
Mark's ability to read people meant that all appropriate leads were followed up and he didn't waste time where it was clear people were not interested. Once the offer was in Mark continued to work tirelessly to ensure both parties were moving forward and remained positive and friendly throughout. I would certainly not hesitate to recommend Mark Kimber to anyone who needs to sell a property. "

J JibbAugust, 2017