If you haven’t used an Estate Agent before, or just need to refresh your memory on what happens next, this is where we provide a brief guide to each process. Whether you plan to sell, buy, let or rent, these guides should make the task a little easier. Print out and tick off the stages as you go.
Arrange for Franklyn James to provide a rental valuation of your property. Decide which level of service would best suit you; let only, rent collection or full management. For further information on valuations provided by Franklyn James, please see our Valuations section. For further information on property management, please see our Property management section. Sign the agency terms and conditions and provide ID and proof of ownership of the property (copy of TR1 title form).
Have a bit of a clean and tidy up in preparation for photos and viewings. On instruction, Franklyn James will arrange free photography and can assist with the arrangement of an Energy Performance Certificate and gas safety certificate where required. Provide the agent with a set of keys if you can. Try to make it as easy as possible for viewings to be carried out. Often the best price is achieved while a property is still new to the market and viewers are worried they might lose out to someone else.
Accept an offer which is realistic and which is in the region of what was discussed at the initial valuation. Get confirmation in writing of the proposed rental amount, tenancy start date and any additional requirements regarding furniture. Once you have accepted an offer, sign the terms of offer and take the property off the market.
When satisfactory references have been received, the Assured Shorthold Tenancy Agreement (contract) will be drawn up and both you and the tenant will be asked to sign. Read the ASTA carefully and question, in writing, any dates, amounts or clauses which are different from what you expected.
Preparation for new tenancy
Arrange for a check-in report and a detailed inventory to be drawn up. The Franklyn James property management team are able to arrange for an independent inventory company to undertake this on your behalf. Take meter readings at the property if this has not been done as part of the check-in. Drop off a full set of keys to the estate agency and if you will be managing the property yourself, ensure that the new tenants have your contact details for any early queries.
All information provided correct at time of publication.
" Franklyn James have rented my properties for many years, and whilst I get approached from many other agencies, I wouldn't go anywhere else. My properties have pretty much zero void periods, rents are paid on time, and their property management team is tip top in terms of response times and service. I used other agencies in the E14 postcode prior to Franklyn James, and am glad I signed up with them (which is now over 10 years ago). The team have been both exceptional and supportive - Lee Alter, Gary Atkins, Joanna Socko (who have been there forever (which is always a very good sign when you choose an agent). Additionally, Kweku Quagraine has been pretty immense managing my properties.
Bottom line, I wouldn't hesitate to recommend Franklyn James. Great agency. "
" We had the pleasure to work with George Ward from Franklyn James and we recommend him one hundred percent. George was extremely professional and helped us find and win the apartment that we were gunning for. He also was very patient with our endless number of queries and always answered them promptly with a smile. "
" Marks professionalism, dedication and hard work on securing our property was outstanding. His ability to cut right to the important points and get business done efficiently is a great skill that people really need from their agent when looking for a property. The fact we both had the same designer socks on that day secured the deal but not sure how he did that :) Thanks for all your help it has been a pleasure dealing with you. "
" Gary is an excellent manager, who always helped with various issues that arise during the time we were renting through Franklyn James. We had several things that we wanted to change in the flat and Gary helped to communicate those to landlord and achieve the outcome that was satisfactory for both parties. During the final checkout and deposit return, Gary has quickly settled any remaining questions with the landlord and deposit monies were returned promptly. Thank you very much for all your help! "
" Mark has been an excellent agent especially with regards to transitioning from sales to rental. His communication has been prompt, very reachable and always follows through to a good end. I would highly recommend and will continue with his services. "
" I purchased a property through Antony. Throughout the process, Antony was very accommodating and always went the extra mile to ensure I got what I needed. There were complications along the way (out of Franklyn James’ control) and Antony was calm and pragmatic and I can thankfully say kept everyone in the chain happy resulting in me obtaining my dream property. I’ve been in the property a week now and can honestly say Antony that it is even better than I remembered! Thank you so much 😊 "
" Super responsive, very friendly, ultra accommodating, coming in on weekends for multiple viewings and measuring of walls in order to buy furniture. Always on top of it all! "
" My wife and I used Franklyn James to market and sell our property in Bow. We were very impressed with the service we received. Lee and Antony were very responsive, pro-active and diligent throughout. I would have no hesitation recommending the firm. "
" My wife and I have been assisted by George; he has been very kind and helpful and managed to find a property matching what we were looking for and very quickly.
He has also been very available and arrange us a last minute viewing outside of his normal working hours.
We definitely recommend him! "
" I had a nice experience renting a house with George. Since the first moment of viewing to signing the contract, he made it so easy. I can truly recommend him as an estate agent if you want to rent the property quickly. "
Important message to our Customers!
The Government has confirmed that Estate Agencies can continue to operate during the period of the second lockdown in England with the housing market to remain open and people allowed to move homes.
The health of our customers, colleagues and communities is of the utmost importance to us and we wish to reassure you that we are doing all we can to keep our customers moving and are adhering to the strict social distancing and health and safety measures as guided by the Government. Therefore, we will be operating behind closed doors with all viewings and visits to our offices by members of the public to be conducted by appointment only.