The frank landlords guide

If you haven’t used an Estate Agent before, or just need to refresh your memory on what happens next, this is where we provide a brief guide to each process. Whether you plan to sell, buy, let or rent, these guides should make the task a little easier. Print out and tick off the stages as you go.

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How it all works

Valuation

Arrange for Franklyn James to provide a rental valuation of your property. Decide which level of service would best suit you; let only, rent collection or full management. For further information on valuations provided by Franklyn James, please see our Valuations section. For further information on property management, please see our Property management section. Sign the agency terms and conditions and provide ID and proof of ownership of the property (copy of TR1 title form).

Viewings

Have a bit of a clean and tidy up in preparation for photos and viewings. On instruction, Franklyn James will arrange free photography and can assist with the arrangement of an Energy Performance Certificate and gas safety certificate where required. Provide the agent with a set of keys if you can. Try to make it as easy as possible for viewings to be carried out. Often the best price is achieved while a property is still new to the market and viewers are worried they might lose out to someone else.

Offer

Accept an offer which is realistic and which is in the region of what was discussed at the initial valuation. Get confirmation in writing of the proposed rental amount, tenancy start date and any additional requirements regarding furniture. Once you have accepted an offer, sign the terms of offer and take the property off the market.

 

Contract

When satisfactory references have been received, the Assured Shorthold Tenancy Agreement (contract) will be drawn up and both you and the tenant will be asked to sign. Read the ASTA carefully and question, in writing, any dates, amounts or clauses which are different from what you expected.

Preparation for new tenancy

Arrange for a check-in report and a detailed inventory to be drawn up. The Franklyn James property management team are able to arrange for an independent inventory company to undertake this on your behalf. Take meter readings at the property if this has not been done as part of the check-in. Drop off a full set of keys to the estate agency and if you will be managing the property yourself, ensure that the new tenants have your contact details for any early queries.

All information provided correct at time of publication.

Key steps

  • Arrange valuations & choose an estate agent
  • Sign agency terms & provide ID
  • Prepare property for photos & viewings
  • Accept appropriate offer
  • Read contract, sign & return
  • Arrange check-in & inventory
  • Drop off keys to estate agent

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" Mark and Philip helped me in the renting process from start to the end in an extremely professional way; their approach is proactive and you can feel from the beginning how professional they are and how much they care about their clients. Constant communication, associated with an excellent suggestions throughout the process, make Mark and Philip (and obviously Franklyn James) the best choice if you want to rent or sell your property! "

PiergiorgioDecember, 2017

DocklandsDocklands

" The team at Franklyn James have been responsive and helpful throughout my letting process. The procedure from marketing to agreeing the letting was stress free and required minimal involvement from me as the landlord. "

R WalkerOctober, 2017

LimehouseLimehouse

" David found the buyer for my property, successfully identifying someone who could proceed quickly with the sale. Throughout the process David was helpful, professional and always replied swiftly to queries, keeping in daily contact. He helped to ensure a smooth sale throughout and was the key link to ensuring that solicitors on both sides spoke with each other and all outstanding issues could be resolved. He relayed messages between the buyer and myself on a regular basis to keep processes moving on the sale and keep me reassured throughout. I was really pleased with the services David provided and would highly recommend this agent. "

Ms DeenJanuary, 2018

DocklandsDocklands

" Stephanie helped us to sell the property, Her professional and reliable service was pretty impressive, and always on the ball kept me informed every movement that was very helpful. "

CarolJanuary, 2018

DocklandsDocklands

" Stephanie helped me to buy my first property in London. She is always available to take my call and its good that she can speak Chinese and put me in touch with Chinese speaking solicitor. "

ASMay 2018

LimehouseLimehouse

" Lee is really professional with quick response from beginning to the end and frequently provides advice wholeheartedly. I appreciate his assistance and the renting experience with his assistance is impressive and unforgettable. "

LSeptember, 2017

LimehouseLimehouse

" We had an amazing experience with Franklyn James, and especially with Tristan and Gary, who supported us from the flat searching to the handover of the keys to our new flat.
Tristan was amazingly helpful with us, we had tons of questions about our prospective flat and he patiently answered all of our queries. He also followed our referencing process closely, so that this went through as quickly as possible. We couldn't have had a better experience!
Gary helped us through the signing of the contract and handover of the keys and we couldn't be more satisfied with the service we received.
We would definitely recommend Franklyn James to all prospective tenants, they are a extremely helpful, professional, caring and super efficient. "

LIndaSeptember, 2017

" After providing Mark a brief criteria over the phone he scheduled viewings for that afternoon and even stayed late for me to attend after finishing work.

Mark had listened attentively and clearly knew his market as all properties I viewed had potential and I made an offer for one on the spot The apartment had just come on the market that afternoon, Mark provided great advice on how to act and worked incredibly quickly to secure the property before i'd even had breakfast the next morning.

Having been in the property a couple months' Marks remained in touch and checked that everything is going okay which highlights his personable approach.

I'd highly recommend Mark to anyone looking for honest and helpful advice in their next search. "

Jack A'BearApril, 2018

LimehouseLimehouse

" David was a pleasure to deal with. He was open and honest throughout the purchase process and managed expectations well. I'd be happy to sell with him when the time comes to move on. "

MarkMay, 2018

LimehouseLimehouse

" David is hands down the most professional agent I've ever dealt with. I've had the pleasure of working with him on quite a few transactions over the years. Most recently David helped us complete a sale in a fairly complicated chain and in a challenging market and I am certain that it would have broken down if it weren't for his involvement. Thanks again David "

GregJune, 2017