The frank landlords guide

If you haven’t used an Estate Agent before, or just need to refresh your memory on what happens next, this is where we provide a brief guide to each process. Whether you plan to sell, buy, let or rent, these guides should make the task a little easier. Print out and tick off the stages as you go.

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How it all works

Valuation

Arrange for Franklyn James to provide a rental valuation of your property. Decide which level of service would best suit you; let only, rent collection or full management. For further information on valuations provided by Franklyn James, please see our Valuations section. For further information on property management, please see our Property management section. Sign the agency terms and conditions and provide ID and proof of ownership of the property (copy of TR1 title form).

Viewings

Have a bit of a clean and tidy up in preparation for photos and viewings. On instruction, Franklyn James will arrange free photography and can assist with the arrangement of an Energy Performance Certificate and gas safety certificate where required. Provide the agent with a set of keys if you can. Try to make it as easy as possible for viewings to be carried out. Often the best price is achieved while a property is still new to the market and viewers are worried they might lose out to someone else.

Offer

Accept an offer which is realistic and which is in the region of what was discussed at the initial valuation. Get confirmation in writing of the proposed rental amount, tenancy start date and any additional requirements regarding furniture. Once you have accepted an offer, sign the terms of offer and take the property off the market.

 

Contract

When satisfactory references have been received, the Assured Shorthold Tenancy Agreement (contract) will be drawn up and both you and the tenant will be asked to sign. Read the ASTA carefully and question, in writing, any dates, amounts or clauses which are different from what you expected.

Preparation for new tenancy

Arrange for a check-in report and a detailed inventory to be drawn up. The Franklyn James property management team are able to arrange for an independent inventory company to undertake this on your behalf. Take meter readings at the property if this has not been done as part of the check-in. Drop off a full set of keys to the estate agency and if you will be managing the property yourself, ensure that the new tenants have your contact details for any early queries.

All information provided correct at time of publication.

Key steps

  • Arrange valuations & choose an estate agent
  • Sign agency terms & provide ID
  • Prepare property for photos & viewings
  • Accept appropriate offer
  • Read contract, sign & return
  • Arrange check-in & inventory
  • Drop off keys to estate agent

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LimehouseLimehouse

" The team at Franklyn James has been very professional and proactive. Lee was particularly helpful and always responded very promptly whenever we had any queries, which made our lives less stressful! A very satisfying experience overall in renting our flat. "

IonianOctober, 2017

LimehouseLimehouse

" I found David to be one of the best agents that I have used. He was always contactable and responded quickly to any questions without the need to be chased. He was also very helpful and patient with me while I decided on a property. Would certainly recommend David and use him again. "

TerryNovember, 2017

" As a first time buyer, Franklyn James and in particular Mark Kimber was extremely helpful with the entire process. Mark was friendly, easy to contact, always on hand to give useful advice and I'd recommend him and his services in future. I experienced a few estate agents across my property search and Mark was by far the best. I thank him personally for helping us purchase our first property.
"

Amy DaviesNovember, 2017

LimehouseLimehouse

" Dovile has been very helpful and happy to answer any questions. The service I received is professional and efficient. Highly recommend! "

LilyApril, 2018

LimehouseLimehouse

" Kylie and I cannot thank you enough for the level of service, help and support you have given us over the last 6 months. I really can't begin to say how much we appreciate yours and Antony's help. It was so nice to have an agent we could connect with on a personal level as well as a business one. Wishing you and your family all the best for the future. "

JakeFebruary, 2018

" Mark is fantastic estate agent and negotiator. From the moment the property went on the market he provided excellent service. Mark's ability to read people and the market meant he was able to get the right people in to view the property and achieve some amazing offers in a difficult climate.

He is very responsive and very easy to contact. He is easy to talk to and listens to what you are looking for.

As a property investor I often work with estate agents to buy and sell property and without doubt Mark is the most skilled and professional agent I have worked with.

If you need to sell a property go to Mark! "

Sofia ThomasNovember, 2017

" Phil and Mark did a good job of selling my flat in difficult market conditions. I spent some time researching estate agents in the Greenwich area and interviewed half a dozen different agents before deciding who to go with. Franklyn James stood out because of their straight-talking honest approach, good value, and flexibility.

They managed to sell my flat within 6 weeks in tepid market conditions. We initially put the flat on the market for offers in excess of £375k, but interest was disappointingly low - we received less than a handful of enquiries in the first 4 weeks. Mark advised dropping the price a little to spark more interest - a strategy which ultimately worked well. With a couple more potential buyers through the door, Mark managed to find a very keen buyer in the final days of FJ's contract. After some negotiation, we agreed an eventual sale price of £366.5k - a figure I was happy with.

Phil and Mark and the rest of the team at Franklyn James were also very good at following up throughout the rest of the process and showed great flexibility in getting the final sale over the line when dealing with difficult demands from the buyers and delays from their solicitors.

If you're looking for a no nonsense, straight talking team of estate agents, who charge reasonable fees and are always on hand to help, then I'd recommend Franklyn James. "

TSmithAugust, 2017

DocklandsDocklands

" It was a first purchase in UK. Stephanie was always available to assist and answer our queries. The process took longer than expected but was smooth and this was helped along by Stephanie. I would recommend Stephanie and this agency from my experience. "

Carole & FloNovember, 2017

DocklandsDocklands

" Nicholas has been very professional and friendly. A big thank you for him for answering all my inquiries promptly and even - after a few last minute changes - sacrificing his Sunday morning and driving over to give me the keys to my new flat. Fantastic service, I would recommend him to anyone looking for a new place. "

Captain DashenkaFebruary, 2018

LimehouseLimehouse

" Recently sold our flat through Frankly James. Had a very positive experience and found them to be exceptionally professional throughout.

We had four different agents give us valuations - which differed hugely between high and low. Antony provided our valuation on behalf of Franklyn James and impressed not just with accuracy and justification of his assessment but also with the amount of homework he'd done - including pulling out the previous particulars from when we bought it, something which the agency which actually sold it to us had not.

After a further discussion we agreed on a price at which we would market and a level which we were aiming for. Throughout the process we were kept well informed of viewings and given good feedback. It didn't take long to get an offer which we were happy to accept though, as were agreed within two weeks.

David and Antony did a good job of nudging the sale along as the lawyers were doing their work and ensuring any sticking points got dealt with promptly, meaning we exchanged a mere 6 weeks after the offer was accepted - pretty quick for a leasehold property.

Would definitely recommend them to anyone looking to sell in the area. "

Rob McLeodNovember, 2017