The frank landlords guide

If you haven’t used an Estate Agent before, or just need to refresh your memory on what happens next, this is where we provide a brief guide to each process. Whether you plan to sell, buy, let or rent, these guides should make the task a little easier. Print out and tick off the stages as you go.

Ask us any questions via email

How it all works

Valuation

Arrange for Franklyn James to provide a rental valuation of your property. Decide which level of service would best suit you; let only, rent collection or full management. For further information on valuations provided by Franklyn James, please see our Valuations section. For further information on property management, please see our Property management section. Sign the agency terms and conditions and provide ID and proof of ownership of the property (copy of TR1 title form).

Viewings

Have a bit of a clean and tidy up in preparation for photos and viewings. On instruction, Franklyn James will arrange free photography and can assist with the arrangement of an Energy Performance Certificate and gas safety certificate where required. Provide the agent with a set of keys if you can. Try to make it as easy as possible for viewings to be carried out. Often the best price is achieved while a property is still new to the market and viewers are worried they might lose out to someone else.

Offer

Accept an offer which is realistic and which is in the region of what was discussed at the initial valuation. Get confirmation in writing of the proposed rental amount, tenancy start date and any additional requirements regarding furniture. Once you have accepted an offer, sign the terms of offer and take the property off the market.

 

Contract

When satisfactory references have been received, the Assured Shorthold Tenancy Agreement (contract) will be drawn up and both you and the tenant will be asked to sign. Read the ASTA carefully and question, in writing, any dates, amounts or clauses which are different from what you expected.

Preparation for new tenancy

Arrange for a check-in report and a detailed inventory to be drawn up. The Franklyn James property management team are able to arrange for an independent inventory company to undertake this on your behalf. Take meter readings at the property if this has not been done as part of the check-in. Drop off a full set of keys to the estate agency and if you will be managing the property yourself, ensure that the new tenants have your contact details for any early queries.

All information provided correct at time of publication.

Key steps

  • Arrange valuations & choose an estate agent
  • Sign agency terms & provide ID
  • Prepare property for photos & viewings
  • Accept appropriate offer
  • Read contract, sign & return
  • Arrange check-in & inventory
  • Drop off keys to estate agent

View properties on map >

View on map

Schools
Bars
Transport

Hospitals
Restaurants
Shops

LimehouseLimehouse

" It has been a complete pleasure renting our property from Franklyn James and Dovile. Dovile is always quick to reply to any queries we have and is extremely helpful. She is very open and honest so provides all the information you need to know about a property. The whole experience of renting was stress free with her help. "

EmilyMay, 2018

DocklandsDocklands

" It was a first purchase in UK. Stephanie was always available to assist and answer our queries. The process took longer than expected but was smooth and this was helped along by Stephanie. I would recommend Stephanie and this agency from my experience. "

Carole & FloNovember, 2017

LimehouseLimehouse

" Lee is really professional with quick response from beginning to the end and frequently provides advice wholeheartedly. I appreciate his assistance and the renting experience with his assistance is impressive and unforgettable. "

LSeptember, 2017

Property managementProperty management

" I rented a flat from Gary and his team at Franklin James for over seven years. From the initial viewing to the final closing they always acted in a highly professional manner. Maintenance issues, such as a broken appliance, were handled quickly and efficiently. They were always pleasant to deal with and I have no hesitation in recommending them. "

Peter DJuly, 2017

DocklandsDocklands

" Stephanie was very helpful and she was constantly keeping us informed about the sale of our building. She's reliable, punctual, professional and eager to assist. "

GraceApril, 2018

LimehouseLimehouse

" Kylie and I cannot thank you enough for the level of service, help and support you have given us over the last 6 months. I really can't begin to say how much we appreciate yours and Antony's help. It was so nice to have an agent we could connect with on a personal level as well as a business one. Wishing you and your family all the best for the future. "

JakeFebruary, 2018

LimehouseLimehouse

" Dovile was Excellent.
Booked a viewing with her towards the end of December, she made every effort to work around my busy work schedule, unlike other estate agents she actually turned up and was knowledgeable about the property she was showing. She would pick up calls after hours and during her day off to answer any question I had.
She made this whole process very enjoyable and by end of January I had moved into my new flat. "

Miss JohnsonJanuary, 2018

DocklandsDocklands

" Efficient, reasonable, friendly and professional- couldn't ask for more!!! Nicholas went above and beyond to assist. Highly recommend :)
Nicholas has been excellent in dealing with email queries - very responsive, diligent and was extremely helpful checking the progress of the property letting process/ stage 5 stars! "

DomApril, 2018

LimehouseLimehouse

" The team at Franklyn James has been very professional and proactive. Lee was particularly helpful and always responded very promptly whenever we had any queries, which made our lives less stressful! A very satisfying experience overall in renting our flat. "

IonianOctober, 2017

LimehouseLimehouse

" I found David to be one of the best agents that I have used. He was always contactable and responded quickly to any questions without the need to be chased. He was also very helpful and patient with me while I decided on a property. Would certainly recommend David and use him again. "

TerryNovember, 2017