The frank landlords guide

If you haven’t used an Estate Agent before, or just need to refresh your memory on what happens next, this is where we provide a brief guide to each process. Whether you plan to sell, buy, let or rent, these guides should make the task a little easier. Print out and tick off the stages as you go.

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How it all works

Valuation

Arrange for Franklyn James to provide a rental valuation of your property. Decide which level of service would best suit you; let only, rent collection or full management. For further information on valuations provided by Franklyn James, please see our Valuations section. For further information on property management, please see our Property management section. Sign the agency terms and conditions and provide ID and proof of ownership of the property (copy of TR1 title form).

Viewings

Have a bit of a clean and tidy up in preparation for photos and viewings. On instruction, Franklyn James will arrange free photography and can assist with the arrangement of an Energy Performance Certificate and gas safety certificate where required. Provide the agent with a set of keys if you can. Try to make it as easy as possible for viewings to be carried out. Often the best price is achieved while a property is still new to the market and viewers are worried they might lose out to someone else.

Offer

Accept an offer which is realistic and which is in the region of what was discussed at the initial valuation. Get confirmation in writing of the proposed rental amount, tenancy start date and any additional requirements regarding furniture. Once you have accepted an offer, sign the terms of offer and take the property off the market.

 

Contract

When satisfactory references have been received, the Assured Shorthold Tenancy Agreement (contract) will be drawn up and both you and the tenant will be asked to sign. Read the ASTA carefully and question, in writing, any dates, amounts or clauses which are different from what you expected.

Preparation for new tenancy

Arrange for a check-in report and a detailed inventory to be drawn up. The Franklyn James property management team are able to arrange for an independent inventory company to undertake this on your behalf. Take meter readings at the property if this has not been done as part of the check-in. Drop off a full set of keys to the estate agency and if you will be managing the property yourself, ensure that the new tenants have your contact details for any early queries.

All information provided correct at time of publication.

Key steps

  • Arrange valuations & choose an estate agent
  • Sign agency terms & provide ID
  • Prepare property for photos & viewings
  • Accept appropriate offer
  • Read contract, sign & return
  • Arrange check-in & inventory
  • Drop off keys to estate agent

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DocklandsDocklands

" Stephanie provided a professional service through out the whole process. She kept updated with everything that was going on. Will recommend to others. "

Z.YApril, 2018

" Mark was an extremely helpful in the buying of our first property. Friendly, informative, always available and quickly responsive to help us through the process every step of the way. I would thoroughly recommend his services as an estate agent. Thanks Mark! "

William BatemanNovember, 2017

" Mark and Philip helped me in the renting process from start to the end in an extremely professional way; their approach is proactive and you can feel from the beginning how professional they are and how much they care about their clients. Constant communication, associated with an excellent suggestions throughout the process, make Mark and Philip (and obviously Franklyn James) the best choice if you want to rent or sell your property! "

PiergiorgioDecember, 2017

LimehouseLimehouse

" I found David to be one of the best agents that I have used. He was always contactable and responded quickly to any questions without the need to be chased. He was also very helpful and patient with me while I decided on a property. Would certainly recommend David and use him again. "

TerryNovember, 2017

LimehouseLimehouse

" Franklyn James did an excellent job letting out my flat in Limehouse. I had previously used Foxtons but I feel their standard have dropped recently and think this is likely because they do not have an office which focuses exclusively on the Limehouse area. Franklyn James do and it shows as they really seem to understand the area and the value proposition of my property.

It is also worth noting that the level of service they provide is very high, both from the Sales team but also Property Management and Accounts Management. Swift and accurate responses at all times. "

BenSeptember, 2017

LimehouseLimehouse

" We previously had our property with another agent for some time, and failed to find the right tennants. We moved to Franklyn James and Dovile immediately had viewings happening, she gave us great (timely) feedback and within a couple of weeks we had tenants moving in. This is our first time renting out a property so Dovile was able to help and advise on what needed to happen and when. Dovile was excellent from start to finish and working with Franklyn James has been very easy indeed. I would definitely recommend them, and especially Dovile. "

MikeApril, 2018

LimehouseLimehouse

" Great service, kind and fast responder. Glad to have done businesses with him! He helped us going beyond his duties. "

LuisDecember, 2017

" As a first time buyer, Franklyn James and in particular Mark Kimber was extremely helpful with the entire process. Mark was friendly, easy to contact, always on hand to give useful advice and I'd recommend him and his services in future. I experienced a few estate agents across my property search and Mark was by far the best. I thank him personally for helping us purchase our first property.
"

Amy DaviesNovember, 2017

LimehouseLimehouse

" In one word "Perfection". Dovile's services were second to none.
From day one she was happy to help with any query of ours. She was literally always there throughout the whole renting process. Not only did she contributed for the whole process to run as smooth as possible but also she always had a smile on her face which is vital for customer satisfaction.

Cheers Dovile!!! "

George/EleniApril, 2018

DocklandsDocklands

" Nicholas was incredibly helpful,efficient and easy to work with. I would definitely ask for his help in the future and mention him to others. "

NatashaMarch, 2018