The frank landlords guide

If you haven’t used an Estate Agent before, or just need to refresh your memory on what happens next, this is where we provide a brief guide to each process. Whether you plan to sell, buy, let or rent, these guides should make the task a little easier. Print out and tick off the stages as you go.

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How it all works

Valuation

Arrange for Franklyn James to provide a rental valuation of your property. Decide which level of service would best suit you; let only, rent collection or full management. For further information on valuations provided by Franklyn James, please see our Valuations section. For further information on property management, please see our Property management section. Sign the agency terms and conditions and provide ID and proof of ownership of the property (copy of TR1 title form).

Viewings

Have a bit of a clean and tidy up in preparation for photos and viewings. On instruction, Franklyn James will arrange free photography and can assist with the arrangement of an Energy Performance Certificate and gas safety certificate where required. Provide the agent with a set of keys if you can. Try to make it as easy as possible for viewings to be carried out. Often the best price is achieved while a property is still new to the market and viewers are worried they might lose out to someone else.

Offer

Accept an offer which is realistic and which is in the region of what was discussed at the initial valuation. Get confirmation in writing of the proposed rental amount, tenancy start date and any additional requirements regarding furniture. Once you have accepted an offer, sign the terms of offer and take the property off the market.

 

Contract

When satisfactory references have been received, the Assured Shorthold Tenancy Agreement (contract) will be drawn up and both you and the tenant will be asked to sign. Read the ASTA carefully and question, in writing, any dates, amounts or clauses which are different from what you expected.

Preparation for new tenancy

Arrange for a check-in report and a detailed inventory to be drawn up. The Franklyn James property management team are able to arrange for an independent inventory company to undertake this on your behalf. Take meter readings at the property if this has not been done as part of the check-in. Drop off a full set of keys to the estate agency and if you will be managing the property yourself, ensure that the new tenants have your contact details for any early queries.

All information provided correct at time of publication.

Key steps

  • Arrange valuations & choose an estate agent
  • Sign agency terms & provide ID
  • Prepare property for photos & viewings
  • Accept appropriate offer
  • Read contract, sign & return
  • Arrange check-in & inventory
  • Drop off keys to estate agent

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LimehouseLimehouse

" The team at Franklyn James has been very professional and proactive. Lee was particularly helpful and always responded very promptly whenever we had any queries, which made our lives less stressful! A very satisfying experience overall in renting our flat. "

IonianOctober, 2017

LimehouseLimehouse

" David found the buyer for my property, successfully identifying someone who could proceed quickly with the sale. Throughout the process David was helpful, professional and always replied swiftly to queries, keeping in daily contact. He helped to ensure a smooth sale throughout and was the key link to ensuring that solicitors on both sides spoke with each other and all outstanding issues could be resolved. He relayed messages between the buyer and myself on a regular basis to keep processes moving on the sale and keep me reassured throughout. I was really pleased with the services David provided and would highly recommend this agent. "

Ms DeenJanuary, 2018

LimehouseLimehouse

" Great service, kind and fast responder. Glad to have done businesses with him! He helped us going beyond his duties. "

LuisDecember, 2017

LimehouseLimehouse

" David provided an excellent service from viewing to completion on our recent purchase of a flat in Bow. David was very knowledgeable and answered all our questions thoroughly. He also went out of his way to be useful and we are very grateful for his help. "

MarcusSeptember, 2017

LimehouseLimehouse

" David has been amazing and completely professional in our first property purchase. We wanted to see the property a number of times before deciding and he has been so accommodating. David is/was very easy to reach and always contactable for any questions throughout the whole process. David is probably the most patient and down to earth estate agent I've met - Thank you David! I would recommend to anyone. "

RachelleJanuary, 2018

BlackheathBlackheath

" We were very impressed with Franklyn James, in particular Philip Dockerill.

We felt Philip genuinely cared, and that practically he could handle the high stress of certain elements of our move. He managed complicated negotiations, questions and problems throughout the sale with calm, professionalism and proved the depth of his knowledge around all elements of a property sale and the market at the time.

We also found that we could always reach Philip, or if we couldn't he would return the missed call promptly. He maintained regular updates and contact via email and we also found him willing to pick up the phone to manage and discuss difficult scenarios. This seems a simple thing, but is a quality we very much valued and appreciated in him during a stressful time.

We cannot recommend him highly enough if you are looking to buy or sell in the area. "

RachelSeptember, 2017

LimehouseLimehouse

" Dovile was Excellent.
Booked a viewing with her towards the end of December, she made every effort to work around my busy work schedule, unlike other estate agents she actually turned up and was knowledgeable about the property she was showing. She would pick up calls after hours and during her day off to answer any question I had.
She made this whole process very enjoyable and by end of January I had moved into my new flat. "

Miss JohnsonJanuary, 2018

DocklandsDocklands

" Very helpful throughout the process. Special mention to Jamie who went the extra mile in terms of effort and communications to get the transaction over the line. "

Alex SAugust, 2017

LimehouseLimehouse

" Lee is really professional with quick response from beginning to the end and frequently provides advice wholeheartedly. I appreciate his assistance and the renting experience with his assistance is impressive and unforgettable. "

LSeptember, 2017

DocklandsDocklands

" Stephanie helped us on our house purchase. During the course of purchase, she was very helpful, professional. She was always available to assist and answer my queries or queries. We are very happy to have her as our agent, and I would definitely recommend this agent. "

URSOctober, 2017