If you haven’t used an Estate Agent before, or just need to refresh your memory on what happens next, this is where we provide a brief guide to each process. Whether you plan to sell, buy, let or rent, these guides should make the task a little easier. Print out and tick off the stages as you go.
So you want to buy a property? First things first – if this will not be a 100% cash purchase what are your savings looking like? How much have you got put aside that you definitely don’t need to use for anything else? Also, how good is your credit rating – do you have a credit card, do you pay council tax in your own name and are you on the electoral register – all these things will help. What are you currently paying in rent and could you pay a bit more if it was for a monthly mortgage repayment?
Next, decide whether you feel confident enough to research the available mortgages yourself, or whether you would prefer to pay a mortgage broker to do this for you. Franklyn James can provide details of a trusted mortgage broker who may be able to assist you — for further information, please see our Mortgages section.
Be prepared to fill in a lot of paperwork in order to get a mortgage offer agreed in principle. Don’t forget that there will be quite a few fees and other costs involved in the buying process, the biggest of which will almost certainly be stamp duty on top of the purchase price. Find out how much this will be by looking on the gov.uk website here:
So, that’s the money bit out of the way for the moment. Now comes the fun bit where you actually get to view available properties. No amount of online research can replace actually seeing properties in person, so try to allocate sufficient time to do this. Contact Franklyn James and make sure the sales negotiator knows exactly what you are looking for and your budget. You will always like the properties at the top end of your budget better than the ones you could easily afford, but think about the sacrifices you may need to make for the property you’ve set your heart on. When you find a property that you would like to buy, check out the background information thoroughly before making an offer. Ask to see the exact parking space, get the council tax band, ground rent and usual annual service charge in writing first.
Make a reasonable offer based on what similar properties have sold for (ask your agent or do your own research online). Be prepared to show proof of deposit, proof of mortgage in principle and be ready to instruct a local, reputable solicitor quickly. Franklyn James can provide you with a list of experienced conveyancing solicitors — for further information, please see our Solicitors section. Don’t get carried away, resist the temptation to offer more than you can actually afford.
Your solicitor will need you to pay a sum of money up front and complete a lot of forms too, do this as quickly as you can to show that you are serious about the purchase. Contact your mortgage broker or lender and get your formal mortgage application under way. Pay for the valuation or homebuyer survey promptly to keep things moving along swiftly. Come to an agreement via the agent on a completion date which is acceptable to both you and the seller. Let your solicitor and agent know as soon you receive your mortgage offer.
Contract and deposit
When you receive the Report on Title (thick document) and the contract (a couple of pages) set aside the time to read the Report thoroughly and ask your solicitor about any sections which you are unsure of, or any plans which don’t look quite as expected. When you are happy, sign the contract and return it to your solicitor. Make sure your deposit funds are readily available and look into what method you are going to use to transfer the funds and how long this will take. Even after you have signed the contract, there may still be a few outstanding issues which your solicitor needs to attend to. Once they are totally satisfied that everything is in order they will ask you to confirm the completion date and send the deposit. Once the deposit has been received, your solicitor will request your permission to exchange contracts.
Congratulations, you have exchanged!
Celebrate, book a removals van and if parking can be tricky, contact the council to get a parking bay suspended for completion day. Contact all relevant utility providers and let them know when you will take over at the property. Arrange buildings and contents insurance. Get funds ready to pay the balance of all costs, fees and stamp duty.
Completion of a sale often takes place in the early afternoon, so as soon as you hear from your solicitor that the sale has completed, check with the agent that they have the keys to your new place and drop round to the office to collect them. Take meter readings as soon as you get to the property and begin the hard work of unpacking. Enjoy!
All information provided correct at time of publication.
" My wife and I used Franklyn James to market and sell our property in Bow. We were very impressed with the service we received. Lee and Antony were very responsive, pro-active and diligent throughout. I would have no hesitation recommending the firm. "
" Super responsive, very friendly, ultra accommodating, coming in on weekends for multiple viewings and measuring of walls in order to buy furniture. Always on top of it all! "
" We had the pleasure to work with George Ward from Franklyn James and we recommend him one hundred percent. George was extremely professional and helped us find and win the apartment that we were gunning for. He also was very patient with our endless number of queries and always answered them promptly with a smile. "
" Mark has been an excellent agent especially with regards to transitioning from sales to rental. His communication has been prompt, very reachable and always follows through to a good end. I would highly recommend and will continue with his services. "
" I purchased a property through Antony. Throughout the process, Antony was very accommodating and always went the extra mile to ensure I got what I needed. There were complications along the way (out of Franklyn James’ control) and Antony was calm and pragmatic and I can thankfully say kept everyone in the chain happy resulting in me obtaining my dream property. I’ve been in the property a week now and can honestly say Antony that it is even better than I remembered! Thank you so much 😊 "
" Franklyn James have rented my properties for many years, and whilst I get approached from many other agencies, I wouldn't go anywhere else. My properties have pretty much zero void periods, rents are paid on time, and their property management team is tip top in terms of response times and service. I used other agencies in the E14 postcode prior to Franklyn James, and am glad I signed up with them (which is now over 10 years ago). The team have been both exceptional and supportive - Lee Alter, Gary Atkins, Joanna Socko (who have been there forever (which is always a very good sign when you choose an agent). Additionally, Kweku Quagraine has been pretty immense managing my properties.
Bottom line, I wouldn't hesitate to recommend Franklyn James. Great agency. "
" My wife and I have been assisted by George; he has been very kind and helpful and managed to find a property matching what we were looking for and very quickly.
He has also been very available and arrange us a last minute viewing outside of his normal working hours.
We definitely recommend him! "
" Marks professionalism, dedication and hard work on securing our property was outstanding. His ability to cut right to the important points and get business done efficiently is a great skill that people really need from their agent when looking for a property. The fact we both had the same designer socks on that day secured the deal but not sure how he did that :) Thanks for all your help it has been a pleasure dealing with you. "
" I had a nice experience renting a house with George. Since the first moment of viewing to signing the contract, he made it so easy. I can truly recommend him as an estate agent if you want to rent the property quickly. "
" Gary is an excellent manager, who always helped with various issues that arise during the time we were renting through Franklyn James. We had several things that we wanted to change in the flat and Gary helped to communicate those to landlord and achieve the outcome that was satisfactory for both parties. During the final checkout and deposit return, Gary has quickly settled any remaining questions with the landlord and deposit monies were returned promptly. Thank you very much for all your help! "
Important message to our Customers!
The health of our customers, colleagues and communities is of the utmost importance to us and we wish to reassure you that we are doing all we can to keep our customers moving and are adhering to the strict social distancing and health and safety measures as guided by the Government. Therefore, we will be operating behind closed doors with all viewings and visits to our offices by members of the public to be conducted by appointment only.