If you haven’t used an Estate Agent before, or just need to refresh your memory on what happens next, this is where we provide a brief guide to each process. Whether you plan to sell, buy, let or rent, these guides should make the task a little easier. Print out and tick off the stages as you go.
Before you do anything else, check your mortgage paperwork to see whether you will owe your lender an early redemption charge if you pay off your mortgage in the next few months. If you are buying elsewhere you may be able to transfer your existing mortgage and avoid this penalty, or you may have no penalty, in which case Franklyn James can provide details of a mortgage broker who may be able to assist you with switching to a more attractive mortgage product — for further information, please see our Mortgages section.
Contact Franklyn James and arrange an appointment for a free and frank valuation. We won’t inflate our valuations to ensure an instruction, because we know that a property has to be priced correctly in order to sell. Be aware that in a rising market your property will probably sell for a bit more than the last similar property and in a falling market you will probably achieve a bit less.
If your eventual buyer needs a mortgage, an independent valuation will have to be carried out by a surveyor on behalf of the new lender, so the selling price needs to be appropriate to the property, although an asking price is normally pitched a bit higher than the expected sale price to allow room for negotiation. Sign the agency terms and conditions and provide ID to comply with money laundering regulations. For further information on valuations provided by Franklyn James, please see our Valuations section.
Have a bit of a clean and tidy up in preparation for photos and viewings. On instruction, Franklyn James arrange free professional photography, a detailed floor plan and an Energy Performance Certificate where required. If the property is tenanted, ensure that your tenants know that the property is being marketed for sale. Provide the agent with a set of keys if you can. Try to make it as easy as possible for viewings to be carried out. Often the best price is achieved while a property is still new to the market and viewers are worried they might lose out to someone else.
Accept an offer which is realistic and which is in the region of what was discussed at the initial valuation. Get confirmation in writing of the position of the proposed buyer. Are they a cash buyer or do they need a mortgage? Are they currently living with family, renting or selling their home? What are their expectations regarding a completion date? Once you have accepted an offer and the buyer has instructed a solicitor, take the property off the market.
Select a local, reliable solicitor. Franklyn James can provide you with a list of experienced conveyancing solicitors — for further information, please see our Solicitors section. Complete the property forms as quickly and fully as possible. This may take some time, but it is one of the most important stages in the selling process. Reply promptly and as fully as possible to all additional queries raised. Come to an agreement via the agent on a completion date which is acceptable to both you and the buyer.
Read the contract, sign and return it promptly to your solicitor. Once the deposit has been received from the buyer, your solicitor will ask you to confirm the completion date and will request your permission to exchange contracts.
Congratulations, you have exchanged!
Celebrate, book a removals van and if parking can be tricky, contact the council to get a parking bay suspended for completion day. Contact all relevant utility providers and let them know when you will be leaving the property.
Completion of a sale often takes place in the early afternoon, so as soon as you hear from your solicitor that the sale has completed, drop a full set of keys round to the Estate Agency for the new owner to collect. Take meter readings before you leave the property and off you go!
All information provided correct at time of publication.
" My wife and I have been assisted by George; he has been very kind and helpful and managed to find a property matching what we were looking for and very quickly.
He has also been very available and arrange us a last minute viewing outside of his normal working hours.
We definitely recommend him! "
" We had the pleasure to work with George Ward from Franklyn James and we recommend him one hundred percent. George was extremely professional and helped us find and win the apartment that we were gunning for. He also was very patient with our endless number of queries and always answered them promptly with a smile. "
" Franklyn James have rented my properties for many years, and whilst I get approached from many other agencies, I wouldn't go anywhere else. My properties have pretty much zero void periods, rents are paid on time, and their property management team is tip top in terms of response times and service. I used other agencies in the E14 postcode prior to Franklyn James, and am glad I signed up with them (which is now over 10 years ago). The team have been both exceptional and supportive - Lee Alter, Gary Atkins, Joanna Socko (who have been there forever (which is always a very good sign when you choose an agent). Additionally, Kweku Quagraine has been pretty immense managing my properties.
Bottom line, I wouldn't hesitate to recommend Franklyn James. Great agency. "
" Marks professionalism, dedication and hard work on securing our property was outstanding. His ability to cut right to the important points and get business done efficiently is a great skill that people really need from their agent when looking for a property. The fact we both had the same designer socks on that day secured the deal but not sure how he did that :) Thanks for all your help it has been a pleasure dealing with you. "
" Mark has been an excellent agent especially with regards to transitioning from sales to rental. His communication has been prompt, very reachable and always follows through to a good end. I would highly recommend and will continue with his services. "
" My wife and I used Franklyn James to market and sell our property in Bow. We were very impressed with the service we received. Lee and Antony were very responsive, pro-active and diligent throughout. I would have no hesitation recommending the firm. "
" Gary is an excellent manager, who always helped with various issues that arise during the time we were renting through Franklyn James. We had several things that we wanted to change in the flat and Gary helped to communicate those to landlord and achieve the outcome that was satisfactory for both parties. During the final checkout and deposit return, Gary has quickly settled any remaining questions with the landlord and deposit monies were returned promptly. Thank you very much for all your help! "
" Super responsive, very friendly, ultra accommodating, coming in on weekends for multiple viewings and measuring of walls in order to buy furniture. Always on top of it all! "
" I had a nice experience renting a house with George. Since the first moment of viewing to signing the contract, he made it so easy. I can truly recommend him as an estate agent if you want to rent the property quickly. "
" I purchased a property through Antony. Throughout the process, Antony was very accommodating and always went the extra mile to ensure I got what I needed. There were complications along the way (out of Franklyn James’ control) and Antony was calm and pragmatic and I can thankfully say kept everyone in the chain happy resulting in me obtaining my dream property. I’ve been in the property a week now and can honestly say Antony that it is even better than I remembered! Thank you so much 😊 "
Important message to our Customers!
The Government has confirmed that Estate Agencies can continue to operate during the period of the second lockdown in England with the housing market to remain open and people allowed to move homes.
The health of our customers, colleagues and communities is of the utmost importance to us and we wish to reassure you that we are doing all we can to keep our customers moving and are adhering to the strict social distancing and health and safety measures as guided by the Government. Therefore, we will be operating behind closed doors with all viewings and visits to our offices by members of the public to be conducted by appointment only.