The frank sellers guide

If you haven’t used an Estate Agent before, or just need to refresh your memory on what happens next, this is where we provide a brief guide to each process. Whether you plan to sell, buy, let or rent, these guides should make the task a little easier. Print out and tick off the stages as you go.

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How it all works

Mortgaged property

Before you do anything else, check your mortgage paperwork to see whether you will owe your lender an early redemption charge if you pay off your mortgage in the next few months. If you are buying elsewhere you may be able to transfer your existing mortgage and avoid this penalty, or you may have no penalty, in which case Franklyn James can provide details of a mortgage broker who may be able to assist you with switching to a more attractive mortgage product — for further information, please see our Mortgages section.

Valuations

Contact Franklyn James and arrange an appointment for a free and frank valuation. We won’t inflate our valuations to ensure an instruction, because we know that a property has to be priced correctly in order to sell. Be aware that in a rising market your property will probably sell for a bit more than the last similar property and in a falling market you will probably achieve a bit less.

If your eventual buyer needs a mortgage, an independent valuation will have to be carried out by a surveyor on behalf of the new lender, so the selling price needs to be appropriate to the property, although an asking price is normally pitched a bit higher than the expected sale price to allow room for negotiation. Sign the agency terms and conditions and provide ID to comply with money laundering regulations. For further information on valuations provided by Franklyn James, please see our Valuations section.

Viewings

Have a bit of a clean and tidy up in preparation for photos and viewings. On instruction, Franklyn James arrange free professional photography, a detailed floor plan and an Energy Performance Certificate where required. If the property is tenanted, ensure that your tenants know that the property is being marketed for sale. Provide the agent with a set of keys if you can. Try to make it as easy as possible for viewings to be carried out. Often the best price is achieved while a property is still new to the market and viewers are worried they might lose out to someone else.

 

Offer

Accept an offer which is realistic and which is in the region of what was discussed at the initial valuation. Get confirmation in writing of the position of the proposed buyer. Are they a cash buyer or do they need a mortgage? Are they currently living with family, renting or selling their home? What are their expectations regarding a completion date? Once you have accepted an offer and the buyer has instructed a solicitor, take the property off the market.

Conveyancing

Select a local, reliable solicitor. Franklyn James can provide you with a list of experienced conveyancing solicitors — for further information, please see our Solicitors section. Complete the property forms as quickly and fully as possible. This may take some time, but it is one of the most important stages in the selling process. Reply promptly and as fully as possible to all additional queries raised. Come to an agreement via the agent on a completion date which is acceptable to both you and the buyer.

Contract

Read the contract, sign and return it promptly to your solicitor. Once the deposit has been received from the buyer, your solicitor will ask you to confirm the completion date and will request your permission to exchange contracts.

Congratulations, you have exchanged!

Celebrate, book a removals van and if parking can be tricky, contact the council to get a parking bay suspended for completion day. Contact all relevant utility providers and let them know when you will be leaving the property.

Completion day

Completion of a sale often takes place in the early afternoon, so as soon as you hear from your solicitor that the sale has completed, drop a full set of keys round to the Estate Agency for the new owner to collect. Take meter readings before you leave the property and off you go!

All information provided correct at time of publication.

Key steps

  • Arrange valuation & instruct Franklyn James
  • Sign agency terms & provide ID
  • Prepare property for photos & viewings
  • Accept appropriate offer
  • Select solicitor & complete property forms
  • Reply promptly & fully to additional queries
  • Read contract, sign & return
  • Agree on completion date
  • Exchange & book removals
  • Drop off keys to estate agent

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DocklandsDocklands

" Efficient, reasonable, friendly and professional- couldn't ask for more!!! Nicholas went above and beyond to assist. Highly recommend :)
Nicholas has been excellent in dealing with email queries - very responsive, diligent and was extremely helpful checking the progress of the property letting process/ stage 5 stars! "

DomApril, 2018

LimehouseLimehouse

" David was a pleasure to deal with. He was open and honest throughout the purchase process and managed expectations well. I'd be happy to sell with him when the time comes to move on. "

MarkMay, 2018

DocklandsDocklands

" Stephanie was very helpful and she was constantly keeping us informed about the sale of our building. She's reliable, punctual, professional and eager to assist. "

GraceApril, 2018

LimehouseLimehouse

" David found the buyer for my property, successfully identifying someone who could proceed quickly with the sale. Throughout the process David was helpful, professional and always replied swiftly to queries, keeping in daily contact. He helped to ensure a smooth sale throughout and was the key link to ensuring that solicitors on both sides spoke with each other and all outstanding issues could be resolved. He relayed messages between the buyer and myself on a regular basis to keep processes moving on the sale and keep me reassured throughout. I was really pleased with the services David provided and would highly recommend this agent. "

Ms DeenJanuary, 2018

LimehouseLimehouse

" We were glad we made the enquiry to Franklyn James and was passed directly to Tristan.
Tristan is the epiphany of professionalism and courtesy.
He was happy to hear our requirements, discuss our options and make valuable proposals. He had never refused to revert and respond to even the most difficult of questions, almost seven days a weeks! He is an asset to the Organisation.
I highly recommend Tristan and indeed Frankly James! "

JC & SYSeptember, 2017

DocklandsDocklands

" Nicholas has been very passionate and professional all the time and I can't thank him enough for everything he's done for me. With friendly manner, he rang me first a couple of times wanting to show me properties which isn't even on the market yet that I'd be interested which I really appreciated. He knows exactly what he's doing and I can tell he thoroughly enjoys his job. Don't hesitate to contact him if you're looking for a property to rent in E14, you'll get everything you deserve. "

JooJuly, 2017

" We are very grateful for service provided by Mark and Phil from Blackheath office. With our property being unusually large for the area, it was a challenging task to rent it out, but Franklyn James found us tenants in less than 2 months (and that was over Christmas!) Mark was also very patient and reasonable in negotiating the details of the financial let-only arrangement. "

Dr Sasha MitrofanovJune, 2017

LimehouseLimehouse

" Dovile has been very helpful and happy to answer any questions. The service I received is professional and efficient. Highly recommend! "

LilyApril, 2018

Property managementProperty management

" I rented a flat from Gary and his team at Franklin James for over seven years. From the initial viewing to the final closing they always acted in a highly professional manner. Maintenance issues, such as a broken appliance, were handled quickly and efficiently. They were always pleasant to deal with and I have no hesitation in recommending them. "

Peter DJuly, 2017

DocklandsDocklands

" Stephanie helped us to sell the property, Her professional and reliable service was pretty impressive, and always on the ball kept me informed every movement that was very helpful. "

CarolJanuary, 2018