If you haven’t used an Estate Agent before, or just need to refresh your memory on what happens next, this is where we provide a brief guide to each process. Whether you plan to sell, buy, let or rent, these guides should make the task a little easier. Print out and tick off the stages as you go.
Before you do anything else, check your mortgage paperwork to see whether you will owe your lender an early redemption charge if you pay off your mortgage in the next few months. If you are buying elsewhere you may be able to transfer your existing mortgage and avoid this penalty, or you may have no penalty, in which case Franklyn James can provide details of a mortgage broker who may be able to assist you with switching to a more attractive mortgage product — for further information, please see our Mortgages section.
Contact Franklyn James and arrange an appointment for a free and frank valuation. We won’t inflate our valuations to ensure an instruction, because we know that a property has to be priced correctly in order to sell. Be aware that in a rising market your property will probably sell for a bit more than the last similar property and in a falling market you will probably achieve a bit less.
If your eventual buyer needs a mortgage, an independent valuation will have to be carried out by a surveyor on behalf of the new lender, so the selling price needs to be appropriate to the property, although an asking price is normally pitched a bit higher than the expected sale price to allow room for negotiation. Sign the agency terms and conditions and provide ID to comply with money laundering regulations. For further information on valuations provided by Franklyn James, please see our Valuations section.
Have a bit of a clean and tidy up in preparation for photos and viewings. On instruction, Franklyn James arrange free professional photography, a detailed floor plan and an Energy Performance Certificate where required. If the property is tenanted, ensure that your tenants know that the property is being marketed for sale. Provide the agent with a set of keys if you can. Try to make it as easy as possible for viewings to be carried out. Often the best price is achieved while a property is still new to the market and viewers are worried they might lose out to someone else.
Accept an offer which is realistic and which is in the region of what was discussed at the initial valuation. Get confirmation in writing of the position of the proposed buyer. Are they a cash buyer or do they need a mortgage? Are they currently living with family, renting or selling their home? What are their expectations regarding a completion date? Once you have accepted an offer and the buyer has instructed a solicitor, take the property off the market.
Select a local, reliable solicitor. Franklyn James can provide you with a list of experienced conveyancing solicitors — for further information, please see our Solicitors section. Complete the property forms as quickly and fully as possible. This may take some time, but it is one of the most important stages in the selling process. Reply promptly and as fully as possible to all additional queries raised. Come to an agreement via the agent on a completion date which is acceptable to both you and the buyer.
Read the contract, sign and return it promptly to your solicitor. Once the deposit has been received from the buyer, your solicitor will ask you to confirm the completion date and will request your permission to exchange contracts.
Congratulations, you have exchanged!
Celebrate, book a removals van and if parking can be tricky, contact the council to get a parking bay suspended for completion day. Contact all relevant utility providers and let them know when you will be leaving the property.
Completion of a sale often takes place in the early afternoon, so as soon as you hear from your solicitor that the sale has completed, drop a full set of keys round to the Estate Agency for the new owner to collect. Take meter readings before you leave the property and off you go!
All information provided correct at time of publication.
" Lee is really professional with quick response from beginning to the end and frequently provides advice wholeheartedly. I appreciate his assistance and the renting experience with his assistance is impressive and unforgettable. "
" Dovile has been very helpful and happy to answer any questions. The service I received is professional and efficient. Highly recommend! "
" The team at Franklyn James has been very professional and proactive. Lee was particularly helpful and always responded very promptly whenever we had any queries, which made our lives less stressful! A very satisfying experience overall in renting our flat. "
" Stephanie helped me to buy my first property in London. She is always available to take my call and its good that she can speak Chinese and put me in touch with Chinese speaking solicitor. "
" As a first time buyer, Franklyn James and in particular Mark Kimber was extremely helpful with the entire process. Mark was friendly, easy to contact, always on hand to give useful advice and I'd recommend him and his services in future. I experienced a few estate agents across my property search and Mark was by far the best. I thank him personally for helping us purchase our first property.
Amy DaviesNovember, 2017
" I rented an apartment, with two friends, in North Greenwich (Rent PCM: £2600). Moving in, the agency was incredibly accommodating with our situation and made the whole process of moving in so smooth. We had the opportunity to move in one day early at short notice. Throughout the tenancy, they have been respectful of our space and understanding. When we first moved in, the extractor hob wasn't working and Nicole was very quick to respond to emails and sort the situation out! (Not easy with manufacturers based in Germany). "
" Nicholas has been very passionate and professional all the time and I can't thank him enough for everything he's done for me. With friendly manner, he rang me first a couple of times wanting to show me properties which isn't even on the market yet that I'd be interested which I really appreciated. He knows exactly what he's doing and I can tell he thoroughly enjoys his job. Don't hesitate to contact him if you're looking for a property to rent in E14, you'll get everything you deserve. "
" David provided an excellent service from viewing to completion on our recent purchase of a flat in Bow. David was very knowledgeable and answered all our questions thoroughly. He also went out of his way to be useful and we are very grateful for his help. "
" Mark was very helpful and prompt with helping me on renting a flat.
He was very proactive and performed a very professional liasion between myself and the landlord.
The process was very straight forward, professional and hassle free. "
" I rented a flat from Gary and his team at Franklin James for over seven years. From the initial viewing to the final closing they always acted in a highly professional manner. Maintenance issues, such as a broken appliance, were handled quickly and efficiently. They were always pleasant to deal with and I have no hesitation in recommending them. "
Peter DJuly, 2017