Cookies policy

This website www.franklynjames.co.uk (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using Our Site. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.

1. Definitions and Interpretation

1.1 In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:

“Cookie” means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;

“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);

“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by [the Data Protection Act 1998] OR [EU Regulation 2016/679 General Data Protection Regulation (“GDPR”)]; and

“We/Us/Our” means Franklyn James Limited, a limited company registered in England under company number 03900137 whose registered address is 29 Narrow Street, London, E14 8DP.

For more information contact:

Joanna Socko

Operations Manager



020 3668 6714

Privacy policy

We take privacy and confidentiality seriously. We therefore comply with the principles of the United Kingdom Data Protection Act 1998 and General Data Protection Regulations. Our Data Protection Privacy Policy is as follows:

1. Introduction

This Policy sets out the obligations of FJFS Ltd t/as Franklyn James Estate Agents a company registered in United Kingdom under number 3900181 whose registered office is at 29 Narrow Street, London E14 8DP (“the Company”) regarding data protection and the rights of Landlords, Tenants, Guarantors, Vendors, Buyers, Consumers (“data subjects”) in respect of their personal data under EU Regulation 2016/679 General Data Protection Regulation (“GDPR”).

The GDPR defines “personal data” as any information relating to an identified or identifiable natural person (a “data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

This Policy sets the Company’s obligations regarding the collection, processing, transfer, storage, and disposal of personal data. The procedures and principles set out herein must be followed at all times by the Company, its employees, agents, contractors, or other parties working on behalf of the Company.

The Company is committed not only to the letter of the law, but also to the spirit of the law and places high importance on the correct, lawful, and fair handling of all personal data, respecting the legal rights, privacy, and trust of all individuals with whom it deals.

This policy has been approved and authorised by:

Name: Sandeep Chatterjee
Position: Managing Director
Date policy approved: 12th May 2018
Review completed on: 10th October 2023
Next review date: 10th October 2025

For more information contact:

Joanna Socko

Operations Manager



020 3668 6714

Terms & conditions

All content and design of this website is protected by copyright, trademarks and other intellectual property rights and is the property of Franklyn James or issued under license from third party copyright owners.

You may print or download such material in electronic form on your local hard drive for your personal and non-commercial use. You may not alter or otherwise make any changes to any material that you print or download including, without limitation, removing any copyright or proprietary notices. All other uses are prohibited including, without limitation, distributing, reproducing, modifying, copying or using for commercial purposes any of the materials or contents of this site. The license to copy also does not permit incorporation of the content or any part of the website in any other work or publication in any form whatsoever.

For more information contact:

Joanna Socko

Operations Manager



020 3668 6714

Fees to landlords

We believe in being forward and transparent with the cost of moving home and ensure you have all information needed. All our fees are in line with government guidelines. Please see below our full schedule of fees for landlords. If you have any questions relating to our fees please feel free to ask a member of our team.

Letting and management service

Charged as a percentage of gross rental income for the full term of the agreed tenancy and is set out as follows:

  • Let only service – 12%
  • Let and rent collection – 14.4%
  • Fully managed service – 18%
  • Inclusive management service – 24%
  • HMO management service – 20.4%

If you have any questions about landlords fees call one of our offices today

Docklands Office

60 Westferry Road London E14 8JE

020 7005 6080

Limehouse Office

29 Narrow Street London E14 8DP

020 7791 1777

Fees to Tenants

We believe in being forward and transparent with the cost of moving home and ensure you have all information needed. All our fees are in line with government guidelines.

Holding Deposit (per tenancy): One week’s rent.

This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year): Five weeks’ rent.

This covers damages or defaults on the part of the tenant during the tenancy.

Security Deposit (per tenancy. Rent of £50,000 or over per year): Six weeks’ rent.

This covers damages or defaults on the part of the tenant during the tenancy.

If you have any questions about tenants fees call one of our offices today

Docklands Office

60 Westferry Road London E14 8JE

020 7005 6080

Limehouse Office

29 Narrow Street London E14 8DP

020 7791 1777